Shopper Code of Conduct

Our Co-op continues to take steps to encourage social distancing and to reduce the spread of COVID-19. Among other things, we've:

  • canceled classes and events or moved them to online formats
  • temporarily closed our cafe areas
  • established early morning hours for at-risk individuals and their caregivers
  • established later hours for people identified by the state and federal government as essential persons.

Remember, our biggest weapon in this fight is you! We're all in this together. In that spirit, our friends at Hunger Mountain Co-op have pulled together a terrific list of social-distancing tips to keep in mind. (Thanks, Hunger Mountain!)

We've borrowed the ideas and added a few of our own, so please consider these guidelines when shopping the Co-op (or anywhere else):

Shopper Code of Conduct

  • Be a good role model for your fellow members and shoppers. Pay attention to our social-distancing signs, stay at least six feet away from others, and please, when you’re in our stores, always wear a mask.
  • Stay home if you're sick.
  • Reserve the first hour of business (8-9:30 am) for high-risk shoppers, which includes seniors, pregnant women, and those with underlying health issues, and the last hour of business (8-9 pm) for essential persons, which includes medical health professionals, first responders, law enforcement, and pharmacy staff.
  • Maintain a six-foot distance from others.
  • Shop quickly and efficiently. If you must socialize, please do so outdoors.
  • Consider ways to minimize shopping trips for your neighbors and family.
  • Shop solo, without children if possible.
  • Cover your cough/sneeze, wash hands often, use sanitizer, and try to touch only the products you purchase.
  • Do not reach over employees or other shoppers to retrieve an item.
  • Be mindful of the Plexiglas shields installed to protect the health and safety of both employees and shoppers.
  • Give employees space in the aisle to stock the shelf or to empty boxes from a U-boat before shopping in that area.
  • Share any complaints or concerns through the appropriate channels. Keep in mind our employees on the front lines have their hands full. If you have a concern, ask for a manager or email comment [at] coopfoodstore.com and we'll be glad to listen and help.

Finally, please remember that grocery store employees have found themselves in a remarkable, heroic position these days. Many shoppers have expressed how much they want to show their appreciation. Our advice: give Co-op employees an air high-five!

Additional COVID-19 Links

Updates on the Co-op's Supply Chains
Temporary Store Hours
Store Cleaning Info
Shopper Code of Conduct
Service Center Precautions
Archive of COVID-19 Updates

Hanover Store
45 South Park St.
Hanover, NH 03755
(603) 643-2667
8 am-8 pm

Lebanon Store
12 Centerra Pkwy
Lebanon, NH 03766
(603) 643-4889
8 am-9 pm

WRJ Store
209 Maple St.
WRJ, VT 05001
(802) 295-3400
8 am-8 pm

Co-op Market
43 Lyme Road
Hanover, NH 03755
(603) 643-2725
8 am-8 pm

Service Center
–Hanover

51 South Park St.
Hanover, NH 03755
(603) 643-6650
M-F:8am-4:30pm

Service Center
–Norwich

63 US 5 South
Norwich, VT 05055
(802) 526-9103
M-F: 7:30 am-4:30 pm

Co-op Kitchen
193 A St.
Wilder, VT 05088
(603) 442-4406
M-F: 6 am-2 pm