COVID-19 Info and the Co-op


COVID Dashboard

Updated: Friday, 3/05/21

Our dashboard is designed to give you a quick, at-a-glance summary of the number of COVID cases within our cooperative community.

To protect confidentiality, the dashboard provides only the number of cases, not names, locations, or any other information that might inadvertently reveal a person’s identity.

Number of COVID-19 Cases: Employees Low Risk High Risk
Active Cases 0    0   
Cumulative Cases 4    0   
Recovered Cases 4    0   
What's the Difference Between Low and High Risk?
High-risk cases could have a significant impact on operations, while low-risk cases are outside of the contagious period and have minimal impact on employees and shoppers. (For example, if an employee contracts the virus while away from the Co-op and never comes into contact with other employees or shoppers, this would constitute a low-risk case.) When notified of a case, the Co-op works with health officials to determine risk, using guidance from the CDC. The Department of Health works to notify anyone who may have been in contact with the virus using established contact-tracing protocols.


Number of COVID-19 Cases: Vendors Low Risk High Risk
Active Cases 0    0   
Cumulative Cases 1    0   
Recovered Cases 1    0   
More About Co-op Vendors and Saftey
All vendors are required to follow Co-op safety protocols. Masks must be worn at all times, including before and after business hours. Face coverings must be worn in all areas of our buildings, including receiving areas, backrooms, coolers, and storage areas.


Additional Information: Employees
Total Number of Co-op Employees 380


Masks and Social Distancing

face mask required
No mask, no entry, no exceptions. Maintain six feet of social distancing and follow all instructions posted in stores.

Please do not come to the Co-op if you have any symptoms of COVID-19, and shop alone as much as possible to reduce the number of people in our stores.

>> Read More About Our Service Center Precautions

Temporary Hours

Our hours have changed in response to the pandemic.

>> View Hours

Touch-free Shopping

Our popular curbside pickup program is easy, touch-free, and you can shop online. We offer more than 9,500 products, same price as in stores. Members only. Learn more and sign up here.

Not a member? Let’s fix that.

Cleaning and Food Safety

The Co-op has extensive cleaning procedures in place and an industry-leading food-safety training program. We also employ a third party to clean thoroughly after closing so that our stores are as safe as possible for our shoppers the next morning.

Employee Benefits

Many grocery stores employ part-time workers with no benefits. At the Co-op, most of our workforce is full-time, with excellent benefits.

What does this mean for you? Employees who are sick or need to quarantine have the support they need to stay home.

Bags

All locations allow the use of reusable bags. Please clean bags thoroughly between trips to the store, and pack your own bags. Employees asked to assist will use rubber gloves.

Never let bags out of your possession. This includes not putting bags on the belt at checkout.

Note: Vermont law bans retailers from offering single-use plastics to customers, including plastic grocery bags. Paper bags may be provided, but the law requires retailers to charge 10 cents per bag. Vermont only.

>> Learn More

Returns

We are accepting returns. Any product purchased at the Co-op may be returned within 30 days of purchase to any of our locations.

Until further notice, all returned items are being discarded and will not be returned to the shelf. You do not need to bring returned items to the store.

Glass Milk Bottles

We are accepting glass milk bottle returns. Please do not put bottles on the belt at checkout. Let your cashier know how many bottles you’re returning and then you can put the bottles in the designated return areas near the registers.

Transparency and Communication

Want to know more about our response to the pandemic? Our General Manager shares frequent, regular updates. Sign up for our e-news and stay informed.

Additional COVID-19 Links

Temporary Store Hours
Store Cleaning Info
Shopper Code of Conduct
Service Center Precautions
Archive of COVID-19 Updates

Hanover Store
45 South Park St.
Hanover, NH 03755
(603) 643-2667
8 am-8 pm

Lebanon Store
12 Centerra Pkwy
Lebanon, NH 03766
(603) 643-4889
8 am-9 pm

WRJ Store
209 Maple St.
WRJ, VT 05001
(802) 295-3400
8 am-8 pm

Co-op Market
43 Lyme Road
Hanover, NH 03755
(603) 643-2725
M-F: 6 am-8 pm
Sat-Sun: 7am-6pm

Service Center
–Hanover

51 South Park St.
Hanover, NH 03755
(603) 643-6650
M-F:8am-4:30pm

Service Center
–Norwich

63 US 5 South
Norwich, VT 05055
(802) 526-9103
M-F: 7:30 am-4:30 pm

Co-op Kitchen
193 A St.
Wilder, VT 05088
(603) 442-4406
M-F: 6 am-2 pm