CO-OP REWARDS
Frequently Asked Questions
We ask that you do not bring product samples to the stores. Store level employees are not responsible for new item authorization. Our merchandising team makes all new item decisions and approved items are communicated to our stores through a systematic process. Please submit new items to our administrative office to ensure our team see the products.
Each distributor has its own criteria that the Co-op is not involved in. Contacting them directly is best.
Each of these distributors is unique in their size, scope of product, and ability to work with specific producers. While we can’t guarantee that a specific distributor would consider or authorize your product, we would be happy to discuss with you which of them might be a good fit for your products.
UNFI (United Natural Food ph:800-451-4520
UNFI Fresh (formerly Albert’s Organics) Use website submission form
Associated Grocers of New England ph: 603-223-6710
Black River Produce ph: 800-228-5481
Chex Finer Foods ph: 800-227-8114
Upper Valley Produce ph: 802-295-7400
Food Connects(for local producers) ph: 802-451-0538
Provisions International ph: 802-291-6100
Vermont Roots (for local producers) ph:888-887-6687
We prefer receiving products through a wholesale distributor, as this allows for greater efficiency in ordering and receiving the products and processing invoices and payment. However, we understand that wholesale distribution is not the best fit for everyone, and the need to deliver or ship direct to us does not disqualify your product from consideration.
Please note that we are unable to receive product delivered to our stores through the mail (USPS)
The Co-op has a merchandising team responsible for product selection. This team chooses the products that best fit the values of our cooperative and needs of our customers. Through our Product Designation Initiative, we prioritize products that are sourced and produced locally, ethically, and sustainably, including brands and producers that are third-party certified, cooperatively owned, and owned/led by underrepresented communities.
We evaluate potential new products using several factors, including pricing, seasonality, anticipated volume of sales, industry trends, and whether the products would be unique to our current offerings or very similar to products we already carry. Our team also must consider if existing products need to be discontinued to make room for new ones; we do this based on scan data from our stores and feedback from our employees and customers.
Yes, six months following the original submission, unless you have received other instructions from the Co-op. Please do not resubmit before the six month period.
Due to the sheer volume of new item submissions, the Co-op requires up to six weeks to respond.
Ship your samples with a carrier who offers delivery verification or drop them off at our Administrative office.
We do it for you! All Co-op members (own 10 shares or more) are automatically enrolled.
Absolutely. Just call or visit our Member Services desk. Please note that it may take two or more business days to process.
