Conduct, Privacy, and Terms

Welcome! Here you will find our expectations for customer behavior, our privacy policy, and terms of service. As always, whether you’re shopping in our stores or on a computer or phone accessing our information, we’re glad you’re here! Drop us a line if you have any questions at all.

Code of Conduct

We want everyone to feel welcome and safe at the Co-op, so please be kind to our staff and other customers. Keep things positive, avoid recording others without permission, and refrain from using language that might make others feel uncomfortable. If you have a problem, know that we’d love to help, so please ask to speak with a manager and express your concerns respectfully. We can help you a lot more in person today than we can help you on social media tomorrow!

Please note we also stand behind our employees and they have every right to refuse service if they feel unsafe, disrespected, or feel that their rights or personal spaces are being violated. No one wants that, so let’s work together. Thanks for helping us to create a positive shopping experience for everyone.

—Your Friends at the Co-op

Third-Party Apps

Please note that the Co-op uses a third party to provide automated calling and group texting services. We also use a number of third-party applications for our website, email, forms, and digital tools to provide you with access to information.

Privacy Policy

Our Commitment to Your Privacy

At the Co-op, we value the trust you place in us. We collect information to improve your shopping experience and to keep you informed about co-op news. We do not sell, rent, or share our customer lists to third parties, for any reason, no matter what.

Information We Collect

We collect information you provide directly to us through:

  • Membership Applications: Name, address, email, and phone number.

  • Website Forms: Contact forms, newsletter sign-ups, annual voting systems, surveys, and pre-order requests.

  • Automated Data: Like most websites, we use cookies to understand site traffic and improve functionality.

Terms and Conditions

SMS/Text Messaging

The TL;DR: By giving us your number, you agree to receive texts from your friends at the Co-op. Reply HELP for help. Reply STOP to unsubscribe. Message frequency varies, and data rates may apply.

The Deep Dive: By providing your mobile number and opting in to receive texts from us, you agree to the following:

  • Usage: We use texts to send important updates, such as order pick-up reminders, emergency store closures, or exclusive member deals. We try not to overdo it, promise.

  • Opt-In: Consent is gathered via online and paper forms. Message frequency varies based on your settings and Co-op activity. Consent is not a condition of purchase, ever.

  • Opt-Out: You can cancel the SMS service at any time. Just text “STOP.” After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.

  • Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.

  • Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

  • Privacy: Your mobile information and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. We never share your information, ever. No matter who wants to know.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website (e.g., a local farm partner). These third-party sites have separate and independent privacy policies.

Consent

By using our website and/or opting into our communication services, you consent to our Privacy Policy and our Terms of Service.