FAQs, The Co-op Food Stores of NH and VT, Page 3

Q: Are subscribers eligible for Co-op Rewards?

Rewards are for full members only—those who own 10 shares or more. Not a member yet? Let's fix that .

Q: Rewards didn’t show up on my account. Why?

If you didn't provide your member number to the cashier, Rewards would not be applied to your account. If this is the case, please just call or visit our Member Services desk.. We'll need your member number and a receipt if you have it. We'll add the Rewards manually. (Just give us a day or two!)

Q: Can I redeem my Rewards at the self-checkout?

Yes! The screen will prompt you automatically and ask you if you want to redeem your Rewards.

Q: Can I use my Rewards immediately upon earning them?

No. You cannot redeem Rewards that are earned in the same transaction. Co-op Rewards may take up to 24 hours to be reflected in your account.

Q: I didn’t earn the Rewards I expected. What gives?

Didn't get double the Rewards for a local item? A promotional item didn't give you double or triple the Rewards like we told you it would? No problem! Glitches happen. Just call or visit our Member Services desk. We'll need your member number and a receipt if you have it. We'll take care of it, promise!

Q: So why was the 10% member discount discontinued?

Great question. As owners, it’s important for all of us to understand how a changing landscape impacts our business. In response to the pandemic and to promote social distancing, we transitioned from specific discount days each month to a discount that could be used any time once per month. The financial environment we operate in now is very different from the one we operated in when we first launched a discount program several years ago. Today, in addition to an unsustainably high overall cost, this discount model hurts our ability to price competitively. It also doesn't encourage anyone to shop our business regularly. So we set out to create something new—a program that would reward our members while simultaneously building a strong business for future cooperative generations. Our new Co-op Rewards program does exactly that. It still provides a great benefit for our member-owners, but this one is good for members and the Co-op we all own, too. Do you have more questions about why? Visit this page for more detailed information.