Code of Conduct

CUSTOMERS

Hey there! We want everyone to feel welcome and safe at our stores, so please be kind to our staff and other customers.

Keep things positive, avoid recording others without permission, and refrain from using language that might make others feel uncomfortable.

Finally, if you have a problem, know that we'd love to help, so please ask to speak with a manager and express your concerns respectfully.

Remember, we stand behind our employees and they have every right to refuse service if they feel unsafe, disrespected, or feel that their rights or personal spaces are being violated. No one wants that, so let's work together. Thanks for helping us to create a positive shopping experience for everyone!



EMPLOYEES

Hey team! It's our job to make every customer feel welcome and leave happy. Be a good role model, treat everyone with respect, and help customers get what they need.

We're all about great service, so always remember you can drop what you're doing to provide pleasant and cordial interactions with customers, fulfill requests and answer questions promptly and efficiently, and see that the needs of the customers are being met in the best way possible.

That said, always remember we stand behind you and you have every right to refuse service if you feel unsafe, disrespected, or feel that your rights or personal spaces are being violated. If something tricky comes up, bring in your manager or supervisor.

That's what they're here for. See the employee handbook for full details, and thanks for making the Co-op a great place to shop and work!

Hanover Store
45 South Park St.
Hanover, NH 03755
(603) 643-2667
8 am-7 pm

Lebanon Store
12 Centerra Pkwy
Lebanon, NH 03766
(603) 643-4889
7 am-9 pm

WRJ Store
209 Maple St.
WRJ, VT 05001
(802) 295-3400
7 am-8 pm

Co-op Market
43 Lyme Road
Hanover, NH 03755
(603) 643-2725
Mon-Fri
7 am-5 pm

Sat: 7 am-4 pm
Sun: Closed

Service Center
–Hanover

51 South Park St.
Hanover, NH 03755
(603) 643-0519
M-F: 7:30 am-4:30 pm

Service Center
–Norwich

63 US 5 South
Norwich, VT 05055
(802) 526-9103
M-F: 7:30 am-4:30 pm

Co-op Catering
(603) 442-4406
Co-op Kitchen
(802) 295-3878
193 A St.
Wilder, VT 05088